F5 BIGIP Code Upgrade CORP - 14.x to 15.x
Scheduled Maintenance Report for 14 West Product
Completed
The scheduled maintenance has been completed.
Posted Feb 07, 2023 - 18:00 EST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 07, 2023 - 15:00 EST
Scheduled
The Change:

-Upgrading the F5 BIGIP load-balancer code from version 14.1.5 to 15.1.8 on our CORP appliances.

Why are we making this change?

-To keep the code as updated as possible to a supported version.

The Impact:

-There is no anticipated impact as the hardware configuration is setup as a highly available failover cluster.

What systems will this affect, and will they be available. If not, what is the timeframe for the outage?

All Corporate systems behind the F5 BIG-IP load-balancer:

These will be accessible during the maintenance:

BitBucket
Exchange - On-Prem
GlobalScape SFTP
SPINE (OpenShift)
Horizon View
Paygate (OpenShift)
QlikSense
QlikView

- Will it affect the ability to take an order? - No
- Will it affect the ability of a customer to access content? - No
- Will it affect our ability to send email? - No

The Remediation Plan:

Code will be upgraded on the standby appliance first and then a failover operation will be tested. If issues are identified, the appliance can be reverted by booting from the previous code partition. If no issues are identified, the code upgrade will proceed on the remaining appliance.
Posted Feb 02, 2023 - 18:03 EST
This scheduled maintenance affected: FinTech (PayGate) and Data & Analytics.