Monitoring - Qlik Sense has been upgraded to the latest version. Some users may experience a "500 error" when attempting to log in for the first time. If this happens to you, please close your browser completely and try again. If the error persists, you should completely clear your cache and try again. This appears to only be an issue with Chrome browsers at the moment.
If you experience any further difficulty, please submit a ticket to the D&A team.
May 22, 2025 - 20:10 EDT
If you experience any further difficulty, please submit a ticket to the D&A team.
May 22, 2025 - 20:10 EDT
Identified - We are aware of an ongoing issue preventing access to Jira ServiceDesk. A support ticket has been raised with Atlassian, and we are currently awaiting their resolution.
We will provide updates as soon as more information becomes available.
Thank you for your patience.
Mar 06, 2025 - 05:28 EST
We will provide updates as soon as more information becomes available.
Thank you for your patience.
Mar 06, 2025 - 05:28 EST
Investigating - Is the ability to take or process orders affected?
No
Are Customers able to access their products?
Yes
The Issue
VMWare Horizon users may be experiencing time-outs or authentication failures.
The Impact
Those who use VMWare Horizon to remotely access their workstations or streaming applications may affected.
Workaround
In office access to workstations are not affected. An alternative method of remotely accessing workstations is available via VPN. Please submit a Jira Service Desk request for I.T. to assist with setting up VPN access to your workstation.
Next Update
2 hours or as available.
For updates in real-time, you can check here at https://14west.statuspage.io/.
Thank you,
14West Technologies Support
Jan 27, 2025 - 11:00 EST
No
Are Customers able to access their products?
Yes
The Issue
VMWare Horizon users may be experiencing time-outs or authentication failures.
The Impact
Those who use VMWare Horizon to remotely access their workstations or streaming applications may affected.
Workaround
In office access to workstations are not affected. An alternative method of remotely accessing workstations is available via VPN. Please submit a Jira Service Desk request for I.T. to assist with setting up VPN access to your workstation.
Next Update
2 hours or as available.
For updates in real-time, you can check here at https://14west.statuspage.io/.
Thank you,
14West Technologies Support
Jan 27, 2025 - 11:00 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 02, 2025 - 23:00 EST
Mar 02, 2025 - 23:00 EST
Investigating - Most Recent Updates
- A workaround has been applied to resolve performance issues that were impacting HVR and associated reporting processes. Blueshift, Iterable, and other previously delayed reporting should now be caught up.
Impact Updates
- The Log Management service (Graylog) which depends on the impacted storage will temporarily run at reduced capacity until all issues are resolved.
Steps to Resolve
- We are observing services closely as we work towards a permanent solution.
For updates in real-time, you can check here at https://14west.statuspage.io/.
Thank you,
14West Technologies Support
Mar 02, 2025 - 22:59 EST
- A workaround has been applied to resolve performance issues that were impacting HVR and associated reporting processes. Blueshift, Iterable, and other previously delayed reporting should now be caught up.
Impact Updates
- The Log Management service (Graylog) which depends on the impacted storage will temporarily run at reduced capacity until all issues are resolved.
Steps to Resolve
- We are observing services closely as we work towards a permanent solution.
For updates in real-time, you can check here at https://14west.statuspage.io/.
Thank you,
14West Technologies Support
Mar 02, 2025 - 22:59 EST
Identified - Is the ability to take or process orders affected?
NO
Are Customers able to access their products?
YES
The Issue
A storage appliance in the TierPoint data center in Baltimore, MD is experiencing performance degradation for the OpenShift C3-BALT cluster.
The Impact
HVR is currently down, resulting in temporary delays to reporting, BlueShift, and Iterable.
Workaround
IT teams are currently working to address this issue and restore healthy operations.
For updates in real-time, you can check here at https://14west.statuspage.io/.
Thank you,
14West Technologies Support
Mar 02, 2025 - 18:06 EST
NO
Are Customers able to access their products?
YES
The Issue
A storage appliance in the TierPoint data center in Baltimore, MD is experiencing performance degradation for the OpenShift C3-BALT cluster.
The Impact
HVR is currently down, resulting in temporary delays to reporting, BlueShift, and Iterable.
Workaround
IT teams are currently working to address this issue and restore healthy operations.
For updates in real-time, you can check here at https://14west.statuspage.io/.
Thank you,
14West Technologies Support
Mar 02, 2025 - 18:06 EST
Advantage
Operational
WesTech Marketing Cloud
?
Operational
Blueshift
Operational
IRIS
Operational
Platform Integration Engine (PIE)
?
Operational
PIE Job API
?
Operational
ADV Rest Adapter
?
Operational
Hasura REST API
?
Operational
Signup App
Operational
Data & Analytics
Operational
Portfolio Tracker
Operational
Deliverability
Operational
IT
Degraded Performance
IT | General Operations
Operational
OpenShift Cluster | APJ1
?
Operational
OpenShift Cluster | C3-BALT
?
Degraded Performance
OpenShift Cluster | C4-AWS-DEV
?
Operational
OpenShift Cluster | C6-OSD
?
Operational
OpenShift Cluster | C7-OSD
?
Operational
OpenShift Cluster | C3 "AWS3-PRD"
?
Operational
OpenShift Cluster | BALT2-PRD
?
Operational
OneLogin
Operational
Atlassian Products
Degraded Performance
OneTrust
?
Operational
FinTech
Degraded Performance
PayGate
Operational
OneSource
Operational
Spreedly
Degraded Performance
Thoughtspot
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
F5 BIGIP Code Upgrade UAT - 16.x to 17.x May 24, 2025 10:00-12:00 EDT
The Change
Upgrading the F5 BIGIP load-balancer code from version 16.1.5.1 to 17.5.0 in UAT (Non-Prod)
Why are we making this change?
To keep the code as updated as possible to a supported version.
The Impact:
There is no anticipated impact as the hardware configuration is setup as a highly available failover cluster.
- What systems will this affect, and will they be available. If not, what is the timeframe for the outage?
All Non-Prod / UAT systems behind the F5 BIG-IP load-balancer:
IRIS - UAT
Advantage - UAT (Cider, API)
Qlik - UAT
C3 OpenShift Apps
- Will it affect the ability to take an order? - No
- Will it affect the ability of a customer to access content? - No
- Will it affect our ability to send email? - No
The Remediation Plan:
Code will be upgraded on the standby appliance first and then a fail-over operation will be tested. If issues are identified, the appliance can be reverted by booting from the previous code partition. If no issues are identified, the code upgrade will proceed on the remaining appliance.
Posted on May 21, 2025 - 13:23 EDT
Upgrading the F5 BIGIP load-balancer code from version 16.1.5.1 to 17.5.0 in UAT (Non-Prod)
Why are we making this change?
To keep the code as updated as possible to a supported version.
The Impact:
There is no anticipated impact as the hardware configuration is setup as a highly available failover cluster.
- What systems will this affect, and will they be available. If not, what is the timeframe for the outage?
All Non-Prod / UAT systems behind the F5 BIG-IP load-balancer:
IRIS - UAT
Advantage - UAT (Cider, API)
Qlik - UAT
C3 OpenShift Apps
- Will it affect the ability to take an order? - No
- Will it affect the ability of a customer to access content? - No
- Will it affect our ability to send email? - No
The Remediation Plan:
Code will be upgraded on the standby appliance first and then a fail-over operation will be tested. If issues are identified, the appliance can be reverted by booting from the previous code partition. If no issues are identified, the code upgrade will proceed on the remaining appliance.
Posted on May 21, 2025 - 13:23 EDT