Identified - We are aware of an ongoing issue preventing access to Jira ServiceDesk. A support ticket has been raised with Atlassian, and we are currently awaiting their resolution.
We will provide updates as soon as more information becomes available.
Thank you for your patience.
Mar 06, 2025 - 05:28 EST
Investigating - Is the ability to take or process orders affected? No
Are Customers able to access their products? Yes
The Issue VMWare Horizon users may be experiencing time-outs or authentication failures.
The Impact Those who use VMWare Horizon to remotely access their workstations or streaming applications may affected.
Workaround In office access to workstations are not affected. An alternative method of remotely accessing workstations is available via VPN. Please submit a Jira Service Desk request for I.T. to assist with setting up VPN access to your workstation.
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 02, 2025 - 23:00 EST
Investigating - Most Recent Updates - A workaround has been applied to resolve performance issues that were impacting HVR and associated reporting processes. Blueshift, Iterable, and other previously delayed reporting should now be caught up.
Impact Updates - The Log Management service (Graylog) which depends on the impacted storage will temporarily run at reduced capacity until all issues are resolved.
Steps to Resolve - We are observing services closely as we work towards a permanent solution.
Completed -
The scheduled maintenance has been completed.
Mar 30, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 03:00 EDT
Scheduled -
The IRIS system is scheduled for system maintenance (Patching) to begin on Sunday, 03/30 at 3:00 a.m. Eastern time, and will last for approximately 3 hours. During the maintenance window there is no expected downtime; however the system may experience some delays processing sign-ups.
Reminders will be sent 60 mins before maintenance begins, at the start of maintenance, and then finally when maintenance is complete.
Resolved -
We have confirmed a successful automated merge from Advantage to Circbase overnight. All Gross (paid) orders and revenue are merging and presenting in reporting on schedule as expected. This issue is now resolved.
Mar 21, 09:34 EDT
Monitoring -
A manual merge of orders was initiated to populate 3/19 Gross (paid) orders in Circbase. Those are now available and visible in reporting. We are now monitoring an automated merge of orders to confirm this completes successfully.
Mar 20, 12:41 EDT
Investigating -
Is the ability to take or process orders affected? No
Are Customers able to access their products? Yes
The Issue Following a Circbase hosting migration yesterday, orders have not been merging successfully from Advantage to Circbase.
The Impact Anywhere gross (paid) orders and/or revenue are reported will be delayed for orders starting yesterday including Qlik, Thoughtspot, and IRIS.
Next Update We are continuing to investigate the issue and will provide more details when available.
Completed -
The scheduled maintenance has been completed.
Mar 19, 16:38 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 13:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Mar 18, 18:28 EDT
Scheduled -
As a part of the effort to migrate off of our legacy hardware platforms, we will be relocating the database server that handles the Centech *base apps to a newer, in-support virtual server. This will require a downtime window of approximately 2 hours, which is planned for 3/19 at 1pm. I'm extending the window to 5pm to account for any unexpected issues, but it'll hopefully be wrapped up before then. Feel free to reach out to Nick Schatz if you have any related issues following the maintenance. Thanks!
Mar 18, 18:27 EDT