Investigating - Blueshift made a change on September 24th to how transaction segments work.
Unfortunately, though, they did not inform us of this change and we only found out about it today.
Transaction segments now send to the "matching" count and NOT to the "users" count.
This may cause your users to receive a duplicate mailing for each transaction they have on their Blueshift profile.
We recommend checking the transaction segments you use in your campaigns to make sure there is not a large difference between the "users" and "matching" counts.
An alternative is to make a users segment without a starred transaction rather than a transaction segment with a starred transaction. This will guarantee that the campaign is only sent to each user one time.
Please submit a ticket if you have any questions or need help with how you are affected by this.
Sep 30, 2025 - 15:46 EDT
Unfortunately, though, they did not inform us of this change and we only found out about it today.
Transaction segments now send to the "matching" count and NOT to the "users" count.
This may cause your users to receive a duplicate mailing for each transaction they have on their Blueshift profile.
We recommend checking the transaction segments you use in your campaigns to make sure there is not a large difference between the "users" and "matching" counts.
An alternative is to make a users segment without a starred transaction rather than a transaction segment with a starred transaction. This will guarantee that the campaign is only sent to each user one time.
Please submit a ticket if you have any questions or need help with how you are affected by this.
Sep 30, 2025 - 15:46 EDT
Identified - We are aware of potential reporting delays for Iterable mailing events in Thoughtspot and Qlik eComm reporting. During times when there are a high number of events, mailed events are sometimes missed in Datahub. There is a backfill job that runs prior to the 2PM Datahub refresh that grabs all of the missed events from the previous 24 hours and loads them. No events are lost. Based on the refresh, any campaigns that appear to be missing data, should be updated at 2PM the following day. Data Services is working on a long term fix.
Sep 29, 2025 - 13:54 EDT
Sep 29, 2025 - 13:54 EDT
Identified - We’ve identified an issue in IRIS where manually entered campaign codes that are 8 characters long can trigger an error when creating an associated effort.
Campaign codes generated automatically by IRIS are not affected and continue to work as expected.
Campaign codes created manually, in Advantage, and entered into IRIS that are 7 characters and continue to work as expected.
Temporary Workaround
To avoid this issue, please ensure any manually entered campaign codes are exactly 7 characters in length.
A fix is scheduled for release in mid-July. We’ll provide an update once it’s deployed.
Jun 25, 2025 - 10:30 EDT
Campaign codes generated automatically by IRIS are not affected and continue to work as expected.
Campaign codes created manually, in Advantage, and entered into IRIS that are 7 characters and continue to work as expected.
Temporary Workaround
To avoid this issue, please ensure any manually entered campaign codes are exactly 7 characters in length.
A fix is scheduled for release in mid-July. We’ll provide an update once it’s deployed.
Jun 25, 2025 - 10:30 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 24, 2025 - 13:50 EDT
Jul 24, 2025 - 13:50 EDT
Investigating - Is the ability to take or process orders affected?
No
Are Customers able to access their products?
Yes
The Issue
We have experienced 2 periods of 2-5 minutes with a loss of Internet access on the Baltimore Campus. We are investigating the cause.
The Impact
This may impact your ability to connect to meetings or Internet applications
Next Update
We will send an update when we have more information.
For updates in real-time, you can check here at https://14west.statuspage.io/.
Thank you,
14West Technologies Support
Jul 22, 2025 - 11:35 EDT
No
Are Customers able to access their products?
Yes
The Issue
We have experienced 2 periods of 2-5 minutes with a loss of Internet access on the Baltimore Campus. We are investigating the cause.
The Impact
This may impact your ability to connect to meetings or Internet applications
Next Update
We will send an update when we have more information.
For updates in real-time, you can check here at https://14west.statuspage.io/.
Thank you,
14West Technologies Support
Jul 22, 2025 - 11:35 EDT
Identified - Microsoft is still working to fully restore Outlook service.
Jul 10, 2025 - 12:36 EDT
Jul 10, 2025 - 12:36 EDT
Investigating - Is the ability to take or process orders affected?
No
Are Customers able to access their products?
Yes
The Issue
Some users are experiencing issues using Outlook. Reports have included new sign-ins to the Outlook client failing and with opening the Outlook web app (OWA) in Office 365.
The Impact
Existing Outlook client and OWA appear to be unaffected and not it appears to be happening to all users, although Microsoft's status shows degraded performance for Outlook in general. For more information see https://portal.office.com/servicestatus/
Workaround
If signing into the Outlook client is failing, its recommended to try the Outlook web app or vice versus. Also using a mail client on a mobile device may allow for successful logins.
Next Update
2 hours or as available.
For updates in real-time, you can check here at https://14west.statuspage.io/.
Thank you,
14West Technologies Support
Jul 10, 2025 - 09:19 EDT
No
Are Customers able to access their products?
Yes
The Issue
Some users are experiencing issues using Outlook. Reports have included new sign-ins to the Outlook client failing and with opening the Outlook web app (OWA) in Office 365.
The Impact
Existing Outlook client and OWA appear to be unaffected and not it appears to be happening to all users, although Microsoft's status shows degraded performance for Outlook in general. For more information see https://portal.office.com/servicestatus/
Workaround
If signing into the Outlook client is failing, its recommended to try the Outlook web app or vice versus. Also using a mail client on a mobile device may allow for successful logins.
Next Update
2 hours or as available.
For updates in real-time, you can check here at https://14west.statuspage.io/.
Thank you,
14West Technologies Support
Jul 10, 2025 - 09:19 EDT
Update - Hi all,
Advantage has been up and operational since 6:45pm EST last evening, as you are aware. We have processed through all of the backlog of OSM (online) orders and things are looking good. We’ve been methodical with both posting and Credit Card processing but, after careful watch everything looks good. Feel free to log in to Advantage (via OneLogin) and navigate around. Please do keep in mind that we are still not fully up and processing, posting, etc... so things you may be used to doing or seeing may not yet be available.
WMC is back up and fully operational as of yesterday. All online orders have cleared from WMC and have processed through OSM (Advantage) at this time. The Advantage team is keeping a close eye on them and will continue to do so. Any degraded performance in WMC such as Pre-pop on order forms, retrieving saved Credit Cards, and loading choices are all now fully functional and back to normal.
IRIS has remained up, and any degraded functionality that relied on a connection to Advantage such as pulling items, promo codes, and creating promo codes are are now fully functional.
PIE and SUA are fully operational. Signups were fully processed and caught up as of this morning.
Data Services is continuing to validate the operational modeling and all is looking good. Delivering data to Blueshift, Lytics, and Iterable was resumed around 1am today. The delivery of Fintech events and the list rule engine have been turned ON. Some data feeds remain in an inactive state but will be working to get those turned back on.
Reporting should be all caught up as of Monday morning. Please reach out to the D&A team with any specific questions.
We are still working on Accounting and Circbase processing but things are looking good.
For updates in real-time, you can check here at http://statusupdate.14west.us/
Thanks,
The 14West Technology Teams
Jun 22, 2025 - 14:52 EDT
Advantage has been up and operational since 6:45pm EST last evening, as you are aware. We have processed through all of the backlog of OSM (online) orders and things are looking good. We’ve been methodical with both posting and Credit Card processing but, after careful watch everything looks good. Feel free to log in to Advantage (via OneLogin) and navigate around. Please do keep in mind that we are still not fully up and processing, posting, etc... so things you may be used to doing or seeing may not yet be available.
WMC is back up and fully operational as of yesterday. All online orders have cleared from WMC and have processed through OSM (Advantage) at this time. The Advantage team is keeping a close eye on them and will continue to do so. Any degraded performance in WMC such as Pre-pop on order forms, retrieving saved Credit Cards, and loading choices are all now fully functional and back to normal.
IRIS has remained up, and any degraded functionality that relied on a connection to Advantage such as pulling items, promo codes, and creating promo codes are are now fully functional.
PIE and SUA are fully operational. Signups were fully processed and caught up as of this morning.
Data Services is continuing to validate the operational modeling and all is looking good. Delivering data to Blueshift, Lytics, and Iterable was resumed around 1am today. The delivery of Fintech events and the list rule engine have been turned ON. Some data feeds remain in an inactive state but will be working to get those turned back on.
Reporting should be all caught up as of Monday morning. Please reach out to the D&A team with any specific questions.
We are still working on Accounting and Circbase processing but things are looking good.
For updates in real-time, you can check here at http://statusupdate.14west.us/
Thanks,
The 14West Technology Teams
Jun 22, 2025 - 14:52 EDT
Monitoring - Hi all,
As of 6:45pm EST, Advantage is back up, along with our other systems that are in recovery mode and are coming back up as well. Throughout the night and into Sunday we will still be continuing to focus on processing the backlog, monitoring queues, and maintaining the health of our applications. Please keep in mind that while systems are back up and we are in the home stretch of this Upgrade Project, we still have a few days ahead of us for our systems to recover. As promised, we will make sure we keep you updated and will provide additional status updates throughout the day tomorrow, Sunday June 22nd.
For updates in real-time, you can check here at http://statusupdate.14west.us/
Thanks,
The 14West Technology Teams
Jun 21, 2025 - 21:35 EDT
As of 6:45pm EST, Advantage is back up, along with our other systems that are in recovery mode and are coming back up as well. Throughout the night and into Sunday we will still be continuing to focus on processing the backlog, monitoring queues, and maintaining the health of our applications. Please keep in mind that while systems are back up and we are in the home stretch of this Upgrade Project, we still have a few days ahead of us for our systems to recover. As promised, we will make sure we keep you updated and will provide additional status updates throughout the day tomorrow, Sunday June 22nd.
For updates in real-time, you can check here at http://statusupdate.14west.us/
Thanks,
The 14West Technology Teams
Jun 21, 2025 - 21:35 EDT
Identified - Hi all,
We wanted to provide a progress update at this time.
The Advantage Upgrade script has been running since 9:15pm EST yesterday (Friday, June 20th)- which was a little ahead of project schedule. At appx 5:30am EST we ran into an issue. The project team met and quickly found a manual solution so that we could get us back on track and able to move forward. Unfortunately, this put us a few hours behind schedule and we are looking at Advantage application coming back up around 6/7pm EST this evening. From that time, we will be in recovery mode, which will take several hours for all applications to come back up and testing to occur, as we work through our project task timeline. We will provide a status update at that time.
For updates in real-time, you can check here at http://statusupdate.14west.us/
Thanks,
The 14West Technology Teams
Jun 21, 2025 - 14:16 EDT
We wanted to provide a progress update at this time.
The Advantage Upgrade script has been running since 9:15pm EST yesterday (Friday, June 20th)- which was a little ahead of project schedule. At appx 5:30am EST we ran into an issue. The project team met and quickly found a manual solution so that we could get us back on track and able to move forward. Unfortunately, this put us a few hours behind schedule and we are looking at Advantage application coming back up around 6/7pm EST this evening. From that time, we will be in recovery mode, which will take several hours for all applications to come back up and testing to occur, as we work through our project task timeline. We will provide a status update at that time.
For updates in real-time, you can check here at http://statusupdate.14west.us/
Thanks,
The 14West Technology Teams
Jun 21, 2025 - 14:16 EDT
Investigating - KICKOFF
At this time, we are pleased to announce we have kicked off the 25.0 Advantage Upgrade Project. All systems and services are in the process of coming down. Please refer to the “What to Expect When You’re Expecting an Upgrade” email sent on Monday, the 16th for the list of specific application impacts.
We will provide all project milestone updates via StatusPage.
For updates in real-time, you can check here at http://statusupdate.14west.us/
Thanks,
The 14West Technology Teams
Jun 20, 2025 - 17:09 EDT
At this time, we are pleased to announce we have kicked off the 25.0 Advantage Upgrade Project. All systems and services are in the process of coming down. Please refer to the “What to Expect When You’re Expecting an Upgrade” email sent on Monday, the 16th for the list of specific application impacts.
We will provide all project milestone updates via StatusPage.
For updates in real-time, you can check here at http://statusupdate.14west.us/
Thanks,
The 14West Technology Teams
Jun 20, 2025 - 17:09 EDT
Advantage
Operational
WesTech Marketing Cloud
?
Operational
Blueshift
Operational
IRIS
Operational
Platform Integration Engine (PIE)
?
Operational
PIE Job API
?
Operational
ADV Rest Adapter
?
Operational
Hasura REST API
?
Operational
Signup App
Operational
Data & Analytics
Operational
Portfolio Tracker
Operational
Deliverability
Operational
IT
Operational
IT | General Operations
Operational
OpenShift Cluster | APJ1
?
Operational
OpenShift Cluster | C3-BALT
?
Operational
OpenShift Cluster | C4-AWS-DEV
?
Operational
OpenShift Cluster | C6-OSD
?
Operational
OpenShift Cluster | C7-OSD
?
Operational
OpenShift Cluster | C3 "AWS3-PRD"
?
Operational
OpenShift Cluster | BALT2-PRD
?
Operational
OneLogin
Operational
Atlassian Products
Operational
OneTrust
?
Operational
FinTech
Operational
PayGate
Operational
OneSource
Operational
Spreedly
Operational
Qlik Sense
Operational
Thoughtspot
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Legacy IRIS Scheduled System Maintenance on 10/19 at 7:00 a.m USA time (no customer downtime expected) Oct 19, 2025 07:00-07:05 EDT
The Legacy IRIS network is scheduled for maintenance to begin on Sunday, 10/19 at 7:00 a.m. Eastern time for about 5 minutes.
During the maintenance window there is no customer expected downtime; however the system may experience some delays processing sign-ups. The Legacy IRIS application will display the "Maintenance is in progress" window while services are re-started and should not last longer than 5 minutes.
Reminders will be sent 60 mins before maintenance begins, at the start of maintenance, and then finally when maintenance is complete.
Posted on Oct 07, 2025 - 12:31 EDT
During the maintenance window there is no customer expected downtime; however the system may experience some delays processing sign-ups. The Legacy IRIS application will display the "Maintenance is in progress" window while services are re-started and should not last longer than 5 minutes.
Reminders will be sent 60 mins before maintenance begins, at the start of maintenance, and then finally when maintenance is complete.
Posted on Oct 07, 2025 - 12:31 EDT