Identified - We are aware of an ongoing issue preventing access to Jira ServiceDesk. A support ticket has been raised with Atlassian, and we are currently awaiting their resolution.

We will provide updates as soon as more information becomes available.

Thank you for your patience.

Mar 06, 2025 - 05:28 EST
Investigating - Is the ability to take or process orders affected?
No

Are Customers able to access their products?
Yes

The Issue
VMWare Horizon users may be experiencing time-outs or authentication failures.

The Impact
Those who use VMWare Horizon to remotely access their workstations or streaming applications may affected.

Workaround
In office access to workstations are not affected. An alternative method of remotely accessing workstations is available via VPN. Please submit a Jira Service Desk request for I.T. to assist with setting up VPN access to your workstation.

Next Update
2 hours or as available.

For updates in real-time, you can check here at https://14west.statuspage.io/.

Thank you,

14West Technologies Support

Jan 27, 2025 - 11:00 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 02, 2025 - 23:00 EST
Investigating - Most Recent Updates
- A workaround has been applied to resolve performance issues that were impacting HVR and associated reporting processes. Blueshift, Iterable, and other previously delayed reporting should now be caught up.

Impact Updates
- The Log Management service (Graylog) which depends on the impacted storage will temporarily run at reduced capacity until all issues are resolved.

Steps to Resolve
- We are observing services closely as we work towards a permanent solution.

For updates in real-time, you can check here at https://14west.statuspage.io/.

Thank you,

14West Technologies Support

Mar 02, 2025 - 22:59 EST
Identified - Is the ability to take or process orders affected?
NO

Are Customers able to access their products?
YES

The Issue
A storage appliance in the TierPoint data center in Baltimore, MD is experiencing performance degradation for the OpenShift C3-BALT cluster.

The Impact
HVR is currently down, resulting in temporary delays to reporting, BlueShift, and Iterable.

Workaround
IT teams are currently working to address this issue and restore healthy operations.

For updates in real-time, you can check here at https://14west.statuspage.io/.

Thank you,

14West Technologies Support

Mar 02, 2025 - 18:06 EST
Advantage Operational
90 days ago
100.0 % uptime
Today
WesTech Marketing Cloud ? Operational
90 days ago
99.99 % uptime
Today
Blueshift Operational
90 days ago
100.0 % uptime
Today
IRIS Operational
90 days ago
92.32 % uptime
Today
Platform Integration Engine (PIE) ? Operational
90 days ago
100.0 % uptime
Today
PIE Job API ? Operational
90 days ago
100.0 % uptime
Today
ADV Rest Adapter ? Operational
90 days ago
100.0 % uptime
Today
Hasura REST API ? Operational
90 days ago
100.0 % uptime
Today
Signup App Operational
90 days ago
100.0 % uptime
Today
Data & Analytics Operational
90 days ago
100.0 % uptime
Today
Portfolio Tracker Operational
Deliverability Operational
90 days ago
100.0 % uptime
Today
IT Degraded Performance
90 days ago
99.92 % uptime
Today
IT | General Operations Operational
90 days ago
99.28 % uptime
Today
OpenShift Cluster | APJ1 ? Operational
90 days ago
100.0 % uptime
Today
OpenShift Cluster | C3-BALT ? Degraded Performance
90 days ago
100.0 % uptime
Today
OpenShift Cluster | C4-AWS-DEV ? Operational
90 days ago
100.0 % uptime
Today
OpenShift Cluster | C6-OSD ? Operational
90 days ago
100.0 % uptime
Today
OpenShift Cluster | C7-OSD ? Operational
90 days ago
100.0 % uptime
Today
OpenShift Cluster | C3 "AWS3-PRD" ? Operational
90 days ago
100.0 % uptime
Today
OpenShift Cluster | BALT2-PRD ? Operational
90 days ago
100.0 % uptime
Today
OneLogin Operational
90 days ago
100.0 % uptime
Today
Atlassian Products Degraded Performance
90 days ago
100.0 % uptime
Today
OneTrust ? Operational
90 days ago
100.0 % uptime
Today
FinTech Degraded Performance
90 days ago
100.0 % uptime
Today
PayGate Operational
90 days ago
100.0 % uptime
Today
OneSource Operational
90 days ago
100.0 % uptime
Today
Spreedly Degraded Performance
90 days ago
100.0 % uptime
Today
Thoughtspot Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 1, 2025

No incidents reported today.

Mar 31, 2025

No incidents reported.

Mar 30, 2025
Completed - The scheduled maintenance has been completed.
Mar 30, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 03:00 EDT
Scheduled - The IRIS system is scheduled for system maintenance (Patching) to begin on Sunday, 03/30 at 3:00 a.m. Eastern time, and will last for approximately 3 hours. During the maintenance window there is no expected downtime; however the system may experience some delays processing sign-ups.

Reminders will be sent 60 mins before maintenance begins, at the start of maintenance, and then finally when maintenance is complete.

Thanks,

Mar 27, 09:58 EDT
Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Resolved - We have confirmed a successful automated merge from Advantage to Circbase overnight. All Gross (paid) orders and revenue are merging and presenting in reporting on schedule as expected. This issue is now resolved.
Mar 21, 09:34 EDT
Monitoring - A manual merge of orders was initiated to populate 3/19 Gross (paid) orders in Circbase. Those are now available and visible in reporting. We are now monitoring an automated merge of orders to confirm this completes successfully.
Mar 20, 12:41 EDT
Investigating - Is the ability to take or process orders affected?
No

Are Customers able to access their products?
Yes

The Issue
Following a Circbase hosting migration yesterday, orders have not been merging successfully from Advantage to Circbase.

The Impact
Anywhere gross (paid) orders and/or revenue are reported will be delayed for orders starting yesterday including Qlik, Thoughtspot, and IRIS.

Next Update
We are continuing to investigate the issue and will provide more details when available.

For updates in real-time, you can check here at https://14west.statuspage.io/.

Thank you,

14West Technologies Support

Mar 20, 10:04 EDT
Mar 20, 2025
Mar 19, 2025
Completed - The scheduled maintenance has been completed.
Mar 19, 16:38 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 13:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 18, 18:28 EDT
Scheduled - As a part of the effort to migrate off of our legacy hardware platforms, we will be relocating the database server that handles the Centech *base apps to a newer, in-support virtual server. This will require a downtime window of approximately 2 hours, which is planned for 3/19 at 1pm. I'm extending the window to 5pm to account for any unexpected issues, but it'll hopefully be wrapped up before then. Feel free to reach out to Nick Schatz if you have any related issues following the maintenance. Thanks!
Mar 18, 18:27 EDT
Mar 18, 2025

No incidents reported.