After monitoring over the weekend, we can officially call this migration complete and successful. For the specific items that we knew would be delayed, please see the list of updates below.
WMC - All orders that WMC has sent to PIE and then sent to Advantage Omnistream (OSM) have processed and are fully caught up.
-All SignupApp data is fully caught up
Blueshift - Blueshift is fully caught up and all transaction processing have been running successfully on the hour all weekend.
Reporting - All connection resets were successful - Batch Orders & Daily reports are caught up but the D&A Team are going to run a full Production refresh this morning to shake out any loose ends. - All reports previously mentioned that were scheduled to be refreshed on Tuesday, are ahead of schedule and caught up. *Please allow time for the Prod refresh this morning, but if you are seeing any discrepancies in the afternoon, please submit a ticket to the D&A team and they will take a look.*
Thanks, 14West Technologies Team
Posted Jul 15, 2024 - 11:07 EDT
Verifying
Hi,
We are happy to report that the planned Advantage migration from AWS to On Premises (TierPoint) has completed. It took approximately 7 hours and 18 minutes. We will monitor things over the next 24 hours before fully Resolving this planned Maintenance.
As a reminder, nothing will change with how you access Advantage. You will access web-based Advantage Production the same way you do today- through the Advantage Production tile in OneLogin.
Please also remember that while the systems are coming back up and recovering, there will be some delays for the specific items listed below:
WMC - There will be a processing delay of all orders as WMC and PIE process order held in queue.
-SignupApp and PIE are up and data is currently being processed
Blueshift - Will experience delayed updates to list, subscription/AMB, and product transactions.
Reporting - Any new data sourced from Advantage will be delayed until ADV is online and replicating. This includes a brief delay in Batch Orders reporting during the downtime. Daily reports are expected to be caught up on schedule Saturday. - New Stitch costs will be delayed until Tuesday following new server connection. - The following reports are expected to be refreshed by Tuesday following new server connection: o Adverse Events_NMH o Auto Renew Notification Analysis o AutoDelivery Cancel Reasons o Future and Past Installments o Inventory Management o MMP Commissions Dashboard o TCC TEL Outbound Performance o Unapplied Credits
We wanted to provide an update on progress. We are halfway through our migration punch list and the Advantage database backup and restore are taking longer than expected. We are looking at a new completion time of 12:30am, instead of our originally estimated 10pm.
We will provide another progress update once the migration has completed, or if anything changes with our newly estimated time.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 12, 2024 - 18:02 EDT
Scheduled
Hi,
As previously communicated, our Advantage Production migration from AWS to On Premises has begun and is expected to take up to 4 hours.
Please refer to emails sent on Wednesday, June 26th and Tuesday, July 9th titled: "IMPORTANT || Advantage PRODUCTION migration from AWS to On-Prem (TierPoint)" for a list of detailed impacts.
We will provide another update once the migration has completed.