IRIS Custom Report Issue
Investigating - We have detected an intermittent issue when attempting to download large custom reports in IRIS. At this time, you may receive a message stating maintenance is being performed when attempting to download a custom report that has a very large date range. The team is working to resolve this issue and will provide another update when we have more information or the issue is resolved.

For updates in real-time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please email globalcommandcenter@14west.us.

Thank you,
Global Command Center
Oct 22, 13:20 EDT
BlueShift Mailing Data Delayed in Reporting
Update - We have identified an upstream issue that is impacting BlueShift mailing event data in reporting starting on September 29th through yesterday, October 14th. The team is working to resolve this issue as quickly as possible and will provide another update shortly.

BUSINESS IMPACT

At this time, some BlueShift mailing events from September 29th through October 14th may not be available in reporting. No data has been lost and we are working with the BlueShift team to back fill all missing data.

For updates in real time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please reach out to your respective Customer Success Partner or submit a ticket to intel@14west.us.

Thank you,
Data & Analytics
Oct 15, 11:18 EDT
Update - We are continuing to investigate this issue.
Oct 15, 11:14 EDT
Update - We are continuing to investigate this issue.
Oct 15, 11:05 EDT
Update - At this time, we have identified an issue with BlueShift not sending complete data for reporting for September 29th. The BlueShift team is working to resolve this issue as quickly as possible and will provide another update soon.

For updates in real time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please reach out to your respective Customer Success Partner or submit a ticket to intel@14west.us.

Thank you,
Data & Analytics
Oct 8, 09:18 EDT
Investigating - We have detected an issue with BlueShift mailing event data in reporting, impacting the eComm Analysis data sets in ThoughtSpot and the BlueShift eCommerce Mailing report in QlikView. At this time, we are not reporting on all BlueShift mailing event data for the 28th and 29th of September. The team is working to resolve this issue and will provide another update when we have more information or the issue is resolved.

For updates in real time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please reach out to your respective Customer Success Partner.

Thank you,
Data & Analytics
Sep 30, 11:14 EDT
Google Sheets Stitch Integration Issue
Investigating - We have detected an issue with the Google Sheets integration in Stitch. At this time, ad costs from Google Sheets are not available in reporting. The team is working to resolve this issue and will provide another update when we have more information or the issue is resolved.

For updates in real time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please reach out to your respective Customer Success Partner or submit a ticket to intel@14west.us.

Thank you,
Data & Analytics
Oct 9, 09:50 EDT
Uptime over the past 90 days. View historical uptime.
Advantage Operational
90 days ago
99.82 % uptime
Today
Message Central Operational
90 days ago
99.87 % uptime
Today
Blueshift Operational
90 days ago
99.92 % uptime
Today
IRIS Degraded Performance
90 days ago
99.87 % uptime
Today
Opium Operational
90 days ago
99.87 % uptime
Today
Funnelcake Operational
90 days ago
99.87 % uptime
Today
Signup App Operational
90 days ago
99.87 % uptime
Today
Middleware Operational
90 days ago
99.87 % uptime
Today
Spine Operational
90 days ago
99.87 % uptime
Today
Data & Analytics Operational
90 days ago
99.87 % uptime
Today
IT Operational
90 days ago
99.27 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 22, 2020
OPIUM Order Page Slowness
Resolved - The issue affecting order processing for OPIUM and Funnelcake has now been resolved. This issue was due to an outage by the backend application that tokenizes payment information.

BUSINESS IMPACT

OPIUM and Funnelcake are fully operational at this time. In order to prevent this issue in the future and create a more reliable order processing service going forward, the team is working to migrate this backend application to new infrastructure. You will receive an update when that migration is complete.

For updates in real-time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please email globalcommandcenter@14west.us.

Thank you,
Global Command Center
Oct 22, 12:10 EDT
Update - We have discovered that an issue with a separate backend application is responsible for the OPIUM slowness while submitting an order and are working to resolve the root cause of the issue. In the meantime, the OPIUM team has made a change to eliminate the delay as a short term solution to the issue. We are monitoring this temporary solution and will provide another update tomorrow or when the issue is resolved.

BUSINESS IMPACT

At this time, you should not experience any slowness when attempting to submit an order via OPIUM.

For updates in real-time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please email globalcommandcenter@14west.us.

Thank you,
Global Command Center
Oct 21, 15:27 EDT
Identified - We have detected an issue causing slowness on OPIUM order pages when submitting an order. At this time, orders pages are still loading normally and orders are still being taken when the customer submits the order, but it may take longer than expected to process the order. The team is working to resolve this issue and will provide another update when we have more information or the issue is resolved.

For updates in real-time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please email globalcommandcenter@14west.us.

Thank you,
Global Command Center
Oct 21, 13:05 EDT
Investigating - We are currently investigating reports of slowness when submitting an OPIUM order on an order page. We are working to resolve the issue as quickly as possible and will provide an update when we have more information.

If you have any questions please contact us at GlobalCommandCenter@14West.US.

Thank you,
Global Command Center
Oct 21, 12:21 EDT
Nprinting Reports Not Sent Due to Outlook Authentication Issue
Resolved - The Outlook Authentication issue issue affecting Nprinting reports and sending tickets via email to Jira has now been resolved.

BUSINESS IMPACT

You should now receive all scheduled Nprinting reports and should be able to send tickets in to Jira via email.

For updates in real time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please submit a ticket to intel@14west.us

Thank you,
Data & Analytics
Oct 22, 09:28 EDT
Update - We have determined that this issue is dependent on a fix from the Office 365 team. The team will provide another update once the issue is resolved.

BUSINESS IMPACT

At this time, Nprinting reports, including the Zambezi, have not been delivered due to an Outlook Authentication issue.

For updates in real time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please reach out to your respective Customer Success Partner or submit a ticket to intel@14west.us.

Thank you,
Data & Analytics
Oct 20, 16:40 EDT
Investigating - We have detected an issue impacting all scheduled Nprinting reports. At this time, all of today's scheduled Nprinting reports, including the Zambezi, have not been delivered due to an Outlook Authentication issue. This issue may also be impacting tickets sent through to Jira via Outlook. The team is working with IT to resolve this issue and will provide another update when we have more information or the issue is resolved.

For updates in real time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please reach out to your respective Customer Success Partner or submit a ticket to intel@14west.us.

Thank you,
Data & Analytics
Oct 20, 11:03 EDT
Oct 21, 2020
Message Central Incorrect Bounce Data in Advantage
Resolved - The issue preventing emails marked as “Bounced” in Message Central from being reflected in Advantage has now been resolved. This issue was due to an issue with the process that writes this data to a table in Message Central.

BUSINESS IMPACT

Customers marked as “Bounced” in Message Central should now be flagged as “Bounced” in Advantage as well. We have identified some addresses that bounced and have not yet been updated in Advantage, and will be updating those records appropriately.

For updates in real-time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please email globalcommandcenter@14west.us.

Thank you,
Global Command Center
Oct 21, 17:49 EDT
Update - We are continuing to investigate why Message Central hard bounces are not being reflected in Advantage. The team is working to resolve this issue as quickly as possible and will provide another update tomorrow or when the issue is resolved.

BUSINESS IMPACT

At this time, you may not see hard bounces from Message Central in Advantage.

For updates in real-time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please email globalcommandcenter@14west.us.

Thank you,
Global Command Center
Oct 20, 16:06 EDT
Update - We have detected an issue affecting Message Central bounce data in Advantage. At this time, hard bounce events from Message Central may not be reflected in Advantage. The team is working to resolve this issue and will provide another update when we have more information or the issue is resolved.

For updates in real-time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please email globalcommandcenter@14west.us.

Thank you,
Global Command Center
Oct 19, 17:09 EDT
Investigating - We are currently investigating reports of Message Central bounce data not being accurately reflected in Advantage. We are working to resolve the issue as quickly as possible and will provide an update when we have more information.

If you have any questions please contact us at GlobalCommandCenter@14West.US.

Thank you,
Global Command Center
Oct 19, 16:50 EDT
IRIS Maintenance Messages
Resolved - Some of you may have received inaccurate maintenance notifications via IRIS this afternoon. We are happy to inform you this issue is now resolved, during our initial investigation efforts we were able to identify that an unexpected complication of some scheduled maintenance earlier this week was responsible for the unexpected behavior.

For updates in real-time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please email globalcommandcenter@14west.us.

Thank you,
Global Command Center
Oct 21, 13:59 EDT
Investigating - We are currently investigating reports of maintenance messages appearing when using IRIS. We are working to resolve the issue as quickly as possible and will provide an update when we have more information.

If you have any questions please contact us at GlobalCommandCenter@14West.US.

Thank you,
Global Command Center
Oct 21, 13:10 EDT
JIRA Service Desk
Resolved - The issue preventing JIRA Service Desk tickets to be submitted via email has now been resolved. The team is working to determine the root cause of the issue and prevent this problem moving forward.

BUSINESS IMPACT

Tickets will now successfully process via email in JIRA Service Desk.

If you have any questions, concerns or comments for the team, please reach out to us at GlobalCommandCenter@14West.us.

Thank you,
Global Command Center
Oct 21, 09:18 EDT
Update - We have confirmed there is an issue with Office 365 causing tickets submitted by email to not process in JIRA Service Desk. This does not affect any tickets submitted to IT (help@14west.us) or APSI (ihelp@pubsvs.com). The team is working to resolve this issue as quickly as possible and will provide another update tomorrow or when the issue is resolved.

BUSINESS IMPACT

At this time, you will not be able to submit JIRA Service Desk tickets via email. Any tickets submitted via email today will be processed once this issue is resolved. However, if you submitted a critical request via email, please re-submit the ticket via the Customer Portal: https://jira.14west.us/servicedesk/customer/portals

For updates in real time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please email globalcommandcenter@14west.us.

Thank you,
Global Command Center
Oct 20, 15:55 EDT
Investigating - We are currently investigating reports of JIRA requests submitted via email are not being processed. We are working to resolve the issue as quickly as possible and will provide an update when we have more information.

Please submit all JIRA Service Desk requests through the portal: https://jira.14west.us/servicedesk/customer/portals

If you have any questions please contact us at GlobalCommandCenter@14West.US.

Thank you,
Global Command Center
Oct 20, 14:37 EDT
Oct 20, 2020
APJ Advantage Data Issue
Resolved - The issue preventing data from being updated in the APJ instance of Advantage has now been resolved and all missing signups, unsubscribes, bounces, and spam reports have been added to Advantage. This issue was due to a problem with the server that processes this data and updates Advantage.

BUSINESS IMPACT

You should now be able to see all previously missing data and new incoming data should also be updating in Advantage. We will be conducting a full root cause analysis and postmortem to determine exactly what allowed this to happen and how we can avoid a future reoccurrence.

For updates in real-time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please email globalcommandcenter@14west.us.

Thank you,
Global Command Center
Oct 20, 16:42 EDT
Update - We have detected an issue preventing some data from being updated in the APJ instance of Advantage. At this time, some signups, unsubscribes, bounces, and spam reports are not being reflected in the APJ instance of Advantage. This is not affecting any other business. We have successfully repaired the process and today's data is currently in Advantage. We are currently working to add the rest of the missing data that was not added between Oct. 17 and Oct. 19 and will provide another update when we have more information or the issue is resolved.

For updates in real-time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please email globalcommandcenter@14west.us.

Thank you,
Global Command Center
Oct 20, 12:21 EDT
Investigating - We are currently investigating reports of Advantage not being updated with recent data for the APJ instance of Advantage only. Other affiliates are not impacted by this issue. We are working to resolve the issue as quickly as possible and will provide an update when we have more information.

If you have any questions please contact us at GlobalCommandCenter@14West.US.

Thank you,
Global Command Center
Oct 20, 11:34 EDT
Oct 19, 2020
Advantage Slowness Issues
Resolved - The slowness issue affecting the ability to send emails in Advantage has now been resolved.

BUSINESS IMPACT

You should now be able to send emails via Advantage as you normally would.

For updates in real-time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please email globalcommandcenter@14west.us.

Thank you,
Global Command Center
Oct 19, 15:26 EDT
Update - In an effort to address the slowness or errors some users are experiencing within Advantage, we have made necessary changes to the system and are closely monitoring its progress. We will provide an update on Monday or once the issue is resolved.

For updates in real-time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please email globalcommandcenter@14west.us.

Thank you,
Global Command Center
Oct 16, 16:12 EDT
Update - The maintenance on Advantage has been completed and we are monitoring the application. We will provide another update as soon as we have more information to provide.

For updates in real-time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please email globalcommandcenter@14west.us.

Thank you,
Global Command Center
Oct 15, 16:25 EDT
Update - In an effort to resolve the slowness in Advantage, we will be performing some maintenance at 3 PM ET today. This may result in Advantage becoming unavailable for about 15 minutes. We will provide another update when the maintenance is complete.

For updates in real-time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please email globalcommandcenter@14west.us.

Thank you,
Global Command Center
Oct 15, 14:30 EDT
Update - We wanted to provide an update regarding the Advantage application server reboot. This was completed at 6:10 PM EST and we are continuing to troubleshoot any issues and will supply an update tomorrow.

For updates in real-time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please email globalcommandcenter@14west.us.

Thank you,
Global Command Center
Oct 14, 20:25 EDT
Update - While investigating the slowness issues within Advantage, we determined a reboot of the application server would be beneficial at this time. Advantage will be restarted and connection will be lost for about 15 minutes.

For updates in real-time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please email globalcommandcenter@14west.us.

Thank you,
Global Command Center
Oct 14, 17:57 EDT
Update - We are continuing to investigate slowness within Advantage. The Advantage team is working closely with ACS to resolve this issue as quickly as possible and will provide another update tomorrow when we have more information or when the issue is resolved.

BUSINESS IMPACT

At this time, you may experience issues when sending emails from Advantage.

For updates in real-time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please email globalcommandcenter@14west.us.

Thank you,
Global Command Center
Oct 14, 16:25 EDT
Investigating - We are investigating reports of slowness within Advantage. At this time, you may encounter issues when attempting to send emails from Advantage. The team is working to resolve this issue and will provide another update when we have more information or the issue is resolved.

For updates in real-time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please email globalcommandcenter@14west.us.

Thank you,
Global Command Center
Oct 14, 13:06 EDT
BOX Outage
Resolved - BOX is reporting that their services are fully operational again.

BUSINESS IMPACT

You should now be able to use BOX as you normally would.

For updates in real-time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please email globalcommandcenter@14west.us.

Thank you,
Global Command Center
Oct 19, 15:16 EDT
Investigating - BOX has reported an outage that could affect users' ability to utilize the application. At this time, you may be unable to access BOX or experience performance issues when using the application. The team is monitoring the issue and will provide another update when we have more information or the issue is resolved.

For updates in real-time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please email globalcommandcenter@14west.us.

Thank you,
Global Command Center
Oct 19, 10:54 EDT
Oct 18, 2020

No incidents reported.

Oct 17, 2020
OPIUM/IRIS Routine Maintenance
Completed - The scheduled maintenance has been completed successfully. Please reach out if you are experiencing any issues that may be related. Thanks!
Oct 17, 04:28 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 03:00 EDT
Scheduled - We will be installing Windows security patches onto the backend database servers being used for the OPIUM and IRIS products
Oct 15, 14:21 EDT
Oct 16, 2020
Customers Showing as Bounced on Advantage Lists
Resolved - The issue causing customers to be incorrectly flagged as “Bounced” has now been resolved. This was caused by a bug in the process that updates Advantage with mailing events. The team has implemented a fix for that bug to prevent the issue going forward and has repaired all incorrect data.

BUSINESS IMPACT

All customer records should now be accurately reflecting their status. We will be conducting a full root cause analysis and postmortem to ensure that this issue does not happen again.

For updates in real-time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please email globalcommandcenter@14west.us.

Thank you,
Global Command Center
Oct 16, 14:38 EDT
Update - We have begun the process of correcting the affected records in Advantage and expect to have all data repaired by 1 PM ET. Our next step is to implement the permanent solution to this issue to prevent additional incorrect data from getting entered into the system. This solution will process the incorrect data that comes into Advantage after 10:00 AM ET today.

BUSINESS IMPACT

At this time, customer records that were incorrectly flagged as “Bounced” prior to 10:00 AM ET today are being fixed. No customers on paid lists were incorrectly flagged. Customers who have been incorrectly marked as “Bounced” after 10:00 AM ET today will be corrected by the permanent solution being implemented later today and should be corrected by the end of the day. We will provide another update later this afternoon.

For updates in real-time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please email globalcommandcenter@14west.us.

Thank you,
Global Command Center
Oct 16, 12:05 EDT
Identified - We have found that the process that feeds data into Advantage is causing some customers to be incorrectly flagged as "Bounced" for lists, AMB, PRO, and CIR. The team is currently working to resolve the root cause and restore all data to its correct state.

At this time, customers incorrectly marked as "Bounced" will not receive emails. The team has developed a solution to this issue and it is currently being tested. We are also actively working to repair all incorrect data and hope to have that completed by the end of the day tomorrow. We will provide another update on our progress tomorrow morning.

For updates in real-time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please email globalcommandcenter@14west.us.

Thank you,
Global Command Center
Oct 15, 17:18 EDT
Investigating - We are currently investigating reports of customers being incorrectly marked as "Bounced" on Advantage lists. We are working to resolve the issue as quickly as possible and will provide an update when we have more information.

If you have any questions please contact us at GlobalCommandCenter@14West.US.

Thank you,
Global Command Center
Oct 15, 14:44 EDT
Oct 15, 2020
Conversions and Orders Missing from Lead Gen Data Sets
Resolved - The issue affecting Conversions and Non-Conversion Orders in the Lead Gen List Level and Lead Level data in ThoughtSpot has now been resolved.

BUSINESS IMPACT

You should now be able to view Conversions and Non-Conversion Orders in reporting.

For updates in real time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please reach out to your respective Customer Success Partner or submit a ticket to intel@14west.us.

Thank you,
Data & Analytics
Oct 15, 08:58 EDT
Update - We are continuing to investigate this issue.
Oct 15, 08:54 EDT
Investigating - We have detected an issue with the Lead Gen List Level and Lead Level data in ThoughtSpot. At this time, Conversions and Non-Conversion Orders are not displaying in reporting. The team is working to resolve this issue and will provide another update when we have more information or the issue is resolved.

For updates in real time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please reach out to your respective Customer Success Partner or submit a ticket to intel@14west.us.

Thank you,
Data & Analytics
Oct 14, 10:33 EDT
Oct 14, 2020
Oct 13, 2020
Integrated Signup Dashboard File Size Issue
Resolved - The issue affecting September's File Size data in the Integrated Signup Dashboard in QlikView has now been resolved.

BUSINESS IMPACT

You should now be able to view September's File Size data in the Integrated Signup Dashboard.

For updates in real time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please reach out to your respective Customer Success Partner or submit a ticket to intel@14west.us.

Thank you,
Data & Analytics
Oct 13, 13:50 EDT
Investigating - We have detected an issue with September's File Size data in the Integrated Signup Dashboard in QlikView. At this time, September data is not available in the File Size tab. The team is working to resolve this issue and will provide another update when we have more information or the issue is resolved.

For updates in real time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please reach out to your respective Customer Success Partner or submit a ticket to intel@14west.us.

Thank you,
Data & Analytics
Oct 8, 13:44 EDT
Oct 12, 2020
Funnelcake Order Page Error
Resolved - We are happy to report the problems with Funnelcake loading order pages has been RESOLVED. All order pages are loading quickly and with no issues. We will continue to monitor and ensure continued uptime.

If you have any questions, concerns, or comments for the team, please email globalcommandcenter@14west.us.

Thank you,
Global Command Center
Oct 12, 10:53 EDT
Investigating - We are currently investigating reports of Funnelcake order forms not loading properly. We are working to resolve the issue as quickly as possible and will provide an update when we have more information.

If you have any questions please contact us at GlobalCommandCenter@14West.US.

Thank you,
Global Command Center
Oct 9, 08:31 EDT
Update - We’ve made progress to ensure that Funnelcake remains stable going forward. The team is still working to update the application and the underlying infrastructure, and plan to have these tasks completed by the end of the week.

We will provide another update later this week when we have more information or when the issue is resolved.

BUSINESS IMPACT

Funnelcake is fully functional at this time.

For updates in real-time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please email globalcommandcenter@14west.us.

Thank you,
Global Command Center
Oct 5, 16:01 EDT
Identified - The team has begun work on a permanent solution that we believe will resolve the recent Funnelcake order page issues and allow Funnelcake to remain fully stable going forward. This plan will involve work on both the application as well as the underlying infrastructure, and we hope to have this work completed prior to Monday, October 5. We will continue to keep you informed on our progress and will provide another update when we have more information on our progress.

BUSINESS IMPACT

At this time, Funnelcake is stable and we are continuing to closely monitor its availability. There may still be infrequent errors when submitting an order page, but all order pages should be loading for customers.

For updates in real-time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please email globalcommandcenter@14west.us.

Thank you,
Global Command Center
Oct 1, 13:47 EDT
Update - We are currently testing a possible solution to the issue preventing Funnelcake order pages from loading. We are still investigating the root cause of the infrequent error that was reported this morning. We will provide another update on our progress tomorrow.

BUSINESS IMPACT

Funnelcake is currently stable and we are continuing to closely monitor its availability. There may still be infrequent errors when submitting an order page, but all order pages should be loading for customers.

For updates in real-time, you can check here at https://14west.statuspage.io/.

If you have any questions, concerns, or comments for the team, please email globalcommandcenter@14west.us.

Thank you,
Global Command Center
Sep 30, 16:34 EDT
Investigating - We are currently investigating reports of an infrequent error when submitting a Funnelcake order. We are working to resolve the issue as quickly as possible and will provide an update when we have more information.

If you have any questions or are experiencing this issue, please contact us at GlobalCommandCenter@14West.US.

Thank you,
Global Command Center
Sep 30, 11:03 EDT
Oct 11, 2020
Advantage OS Maintenance
Completed - The scheduled maintenance has been completed.
Oct 11, 09:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 08:20 EDT
Scheduled - Advantage will be undergoing maintenance. During this maintenance any user who could be trying to access Advantage may experience issues. If those issues persist past the maintenance window, please put in a ticket and we will respond as soon as possible.
Oct 11, 08:17 EDT
Scheduled Downtime - Data Platform Migration
Completed - The scheduled maintenance has been completed.
Oct 11, 09:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 17:00 EDT
Scheduled - This weekend the Data & Analytics team will be migrating our data platform for mailings from Cazena to Snowflake.

We do not expect any interruptions to QlikView mailing reporting nor the eComm Analysis – By Mailing (summarized) data in ThoughtSpot. The eComm Analysis – By Subscriber (detail) data set will be inaccessible from Friday October 9th at 5pm EDT through Sunday morning October 11th at 9am EDT. All mailing reports are expected to be functional and on their regular refresh schedules after that time.

In the event of any issues impacting regular work hours, we will update Status Page with more information. If you have any questions in the meantime, please reach out to your Customer Success Partner or send an email to intel@14west.us.

Thank You,
Data & Analytics
Oct 9, 14:07 EDT
Oct 10, 2020

No incidents reported.

Oct 9, 2020

Unresolved incident: Google Sheets Stitch Integration Issue.

Oct 8, 2020
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