Update - Microsoft is still continuing to troubleshoot the issue. Below is a status update from Microsoft:
User impact: Users may be unable to connect to multiple Microsoft 365 services.
More info: Potentially impacted services include:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
Current status: We're aggressively pursuing all pathways to reduce impact. As a precaution, we've paused all deployments and configuration changes while we review recent changes for any correlation to this event. We've determined that the elevated load isn't driven by an overall increase in traffic, but by a large number of servers being unexpectedly unavailable, which is shifting load onto the remaining infrastructure. We're investigating what's causing these servers to become unavailable while we work to safely return them to service.
Scope of impact: This issue may affect users attempting to access the affected Microsoft 365 services.
Nov 12, 2026 - 15:28 EST
User impact: Users may be unable to connect to multiple Microsoft 365 services.
More info: Potentially impacted services include:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
Current status: We're aggressively pursuing all pathways to reduce impact. As a precaution, we've paused all deployments and configuration changes while we review recent changes for any correlation to this event. We've determined that the elevated load isn't driven by an overall increase in traffic, but by a large number of servers being unexpectedly unavailable, which is shifting load onto the remaining infrastructure. We're investigating what's causing these servers to become unavailable while we work to safely return them to service.
Scope of impact: This issue may affect users attempting to access the affected Microsoft 365 services.
Nov 12, 2026 - 15:28 EST
Investigating - Is the ability to take or process orders affected?
No
Are Customers able to access their products?
Yes
The Issue
Several reports of Outlook/Office 365 not being accessible to users.
The Impact
Office 365 may not be reachable for some users and email may not be sent/received. Microsofts status page is inaccessible at the moment so the scope of the impact is not fully known.
Next Update
We will update you as soon as we have got a clearer understanding of the full impact but rest assured that we are treating this as a priority and will communicate ASAP.
For updates in real-time, you can check here at https://14west.statuspage.io/.
Thank you,
14West Technologies Support
Nov 12, 2026 - 13:24 EST
No
Are Customers able to access their products?
Yes
The Issue
Several reports of Outlook/Office 365 not being accessible to users.
The Impact
Office 365 may not be reachable for some users and email may not be sent/received. Microsofts status page is inaccessible at the moment so the scope of the impact is not fully known.
Next Update
We will update you as soon as we have got a clearer understanding of the full impact but rest assured that we are treating this as a priority and will communicate ASAP.
For updates in real-time, you can check here at https://14west.statuspage.io/.
Thank you,
14West Technologies Support
Nov 12, 2026 - 13:24 EST
Update - All,
We did a full restart of the server and have confirmation that all users are back in the Advantage Production UI and we can see Users split amongst the 3 servers. While we are still working on identifying the root cause, we believe we are stable at this time.
The Advantage team will meet with ACS (Advantage Vendor) tomorrow morning to discuss some possible root causes along with discussions and collaboration with IT. We will provide an update here with the latest.
We will continue to monitor the application.
Thanks,
The Advantage Team
Nov 09, 2026 - 14:32 EST
We did a full restart of the server and have confirmation that all users are back in the Advantage Production UI and we can see Users split amongst the 3 servers. While we are still working on identifying the root cause, we believe we are stable at this time.
The Advantage team will meet with ACS (Advantage Vendor) tomorrow morning to discuss some possible root causes along with discussions and collaboration with IT. We will provide an update here with the latest.
We will continue to monitor the application.
Thanks,
The Advantage Team
Nov 09, 2026 - 14:32 EST
Investigating - All,
We are aware of intermittent issues connecting to Advantage. In some cases, users are experiencing issues with the LaunchPad in OneLogin. We are working with IT to identify the root cause.
We will provide updates as soon as we can.
Thanks
The Advantage Team
Nov 09, 2026 - 13:13 EST
We are aware of intermittent issues connecting to Advantage. In some cases, users are experiencing issues with the LaunchPad in OneLogin. We are working with IT to identify the root cause.
We will provide updates as soon as we can.
Thanks
The Advantage Team
Nov 09, 2026 - 13:13 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 2026 - 05:04 EDT
Sep 21, 2026 - 05:04 EDT
Update - The issue affecting the Launchpad has now been resolved, and users can access the area again via OneLogin.
If you continue to experience any difficulties accessing the Launchpad, please submit a support ticket, and our team will be happy to assist you further.
For real-time updates, please visit https://14west.statuspage.io/.
Thank you,
14West Technologies Support
Sep 21, 2026 - 05:02 EDT
If you continue to experience any difficulties accessing the Launchpad, please submit a support ticket, and our team will be happy to assist you further.
For real-time updates, please visit https://14west.statuspage.io/.
Thank you,
14West Technologies Support
Sep 21, 2026 - 05:02 EDT
Investigating - We are currently experiencing an issue accessing the Advantage application through the Launchpad.
The system is up and running in the background, and order processing continues as expected. However, users may be unable to access the Advantage user interface through the Launchpad.
As a temporary workaround, some users have been able to access the application directly using the following link:
https://advantage.14west.us/advantage-ui-PRODUCTION/v.2025.0.20319.2/
Our team is actively investigating the scope and severity of the incident and is treating this as a priority.
For real-time updates, please visit our status page:
https://14west.statuspage.io/
Thank you,
14West Technologies Support
Sep 21, 2026 - 03:22 EDT
The system is up and running in the background, and order processing continues as expected. However, users may be unable to access the Advantage user interface through the Launchpad.
As a temporary workaround, some users have been able to access the application directly using the following link:
https://advantage.14west.us/advantage-ui-PRODUCTION/v.2025.0.20319.2/
Our team is actively investigating the scope and severity of the incident and is treating this as a priority.
For real-time updates, please visit our status page:
https://14west.statuspage.io/
Thank you,
14West Technologies Support
Sep 21, 2026 - 03:22 EDT
Identified - Is the ability to take or process orders affected?
No
Are Customers able to access their products?
Yes
The Issue
14 West employee accounts were blocked from logging into OneLogin.
The Impact
Access has been restored but 14 West employees may need to re-add OneLogin Protect to their accounts.
Next Update
We will update you as soon as we have got a clearer understanding of the full impact but rest assured that we are treating this as a priority and will communicate ASAP.
For updates in real-time, you can check here at https://14west.statuspage.io/.
Thank you,
14West Technologies Support
Sep 18, 2026 - 13:28 EDT
No
Are Customers able to access their products?
Yes
The Issue
14 West employee accounts were blocked from logging into OneLogin.
The Impact
Access has been restored but 14 West employees may need to re-add OneLogin Protect to their accounts.
Next Update
We will update you as soon as we have got a clearer understanding of the full impact but rest assured that we are treating this as a priority and will communicate ASAP.
For updates in real-time, you can check here at https://14west.statuspage.io/.
Thank you,
14West Technologies Support
Sep 18, 2026 - 13:28 EDT
Advantage
Partial Outage
WesTech Marketing Cloud
Operational
Blueshift
Operational
IRIS
Operational
Platform Integration Engine (PIE)
Operational
PIE Job API
Operational
ADV Rest Adapter
Operational
Hasura REST API
Operational
Signup App
Operational
Data & Analytics
Operational
Portfolio Tracker
Operational
Deliverability
Operational
IT
Partial Outage
IT | General Operations
Partial Outage
OpenShift Cluster | APJ1
Operational
OpenShift Cluster | C3-BALT
Operational
OpenShift Cluster | C4-AWS-DEV
Under Maintenance
OpenShift Cluster | C6-OSD
Operational
OpenShift Cluster | C7-OSD
Operational
OpenShift Cluster | C3 "AWS3-PRD"
Operational
OpenShift Cluster | BALT2-PRD
Operational
OneLogin
Degraded Performance
Cisco Secure Client VPN
Operational
Atlassian Products
Operational
OneTrust
Operational
FinTech
Operational
PayGate
Operational
OneSource
Operational
Spreedly
Operational
Qlik Sense
Operational
Thoughtspot
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.