ADVISORY - Slack Degraded Performance

Incident Report for 14 West Product

Resolved

Slack has resolved the issues with authenticating via SSO.

Posted Feb 27, 2025 - 09:05 EST

Investigating

Is the ability to take or process orders affected?
No

Are Customers able to access their products?
Yes

The Issue
Slack is currently experiencing a problem with logging in via SSO (OneLogin).

The Impact
Slack continues to be operation for users with existing connections, but logins to new sessions may not be possible. Both the web and desktop applications appear to be affected.

Workaround
Some users may be completely locked out of Slack, so if someone is not responding your Slack messages, you may need to contact them via Teams or Email.

Next Update
When available

For updates in real-time, you can check here at https://14west.statuspage.io/.

Thank you,

14West Technologies Support

Posted Feb 26, 2025 - 11:52 EST

This incident affected: IT (IT | General Operations).