Refunds Missing Original Order ID/Number

Incident Report for 14 West Product

Investigating

We have identified an issue where refund records in Circbase are posting without the order id or number (ord_id/ord_num) of the original order. They are instead posting with a new unique id. This will impact some reporting outputs where refunds are being evaluated against original orders. If you have any questions about this, please submit a ticket to the D&A team to help evaluate your analysis.

This is currently a high priority with ACS and Circbase to help resolve the issue.

Posted Aug 14, 2025 - 09:41 EDT

This incident affects: Data & Analytics and Thoughtspot.