Intermittent inaccessibility of Advantage product database.

Incident Report for 14 West Product

Update

IT has investigated today’s Advantage DB outage and plan to implement a change to resolve todays Advantage Database outage. We are not 100% confident that this change will fix the issue but there is a great likely hood that it will based off our findings. This change will occur over the weekend, Sunday morning during a planned Advantage maintenance window.

In addition to the Database configuration change, IT has also setup additional monitoring to give additional insight incase this Database issue pops up again prior to this weekend’s Database configuration change.

Posted Aug 08, 2024 - 16:05 EDT

Update

We are continuing to monitor for any further issues.

Posted Aug 08, 2024 - 16:05 EDT

Update

We are aware of the brief Advantage outage this morning around 10:25 am EST which lasted approximately 2 minutes. The application is up and running again with all users being able to access it.

As before no orders were lost and customers could access their products.

The team are investigating this most recent product database outage and will provide an update once they have further information.

For updates in real-time, you can check here at https://14west.statuspage.io/.

Thank you,

14West Technologies Support

Posted Aug 08, 2024 - 11:20 EDT

Monitoring

The teams continue to monitor the health of the Advantage platform closely. No other issues have been reported at this time.

Posted Jul 29, 2024 - 11:05 EDT

Investigating

Is the ability to take or process orders affected?
NO

Are Customers able to access their products?
YES

The Issue

The Advantage application was briefly inaccessible for around 10 minutes from 10:30 EST.

The application is up and running with users able to access it. No orders were lost during this outage.

The IT team will continue to work on identifying a solution to prevent future outages.

The Impact
Intermittent inaccessibility of Advantage product database.

Workaround
The teams are able to restore data base health quickly, but are working on a permanent resolution.

Next Update
Updates will follow as more information is known.

For updates in real-time, you can check here at https://14west.statuspage.io/.

Thank you,

14West Technologies Support

Posted Jul 16, 2024 - 11:08 EDT

This incident affects: Advantage.